Jennifer Mackey Dip. CWC, CCS, HNCP

Client Service & Operations Manager

I love to help people navigate career & life transition points. Having gained more than 12 years’ experience in a variety of roles in the career development field, I’ve developed an in-depth understanding and appreciation of the value of career services for individuals, organizations, and society. I genuinely enjoy using my strengths in communication and relationship building to help people understand how career professionals can help them. Supporting my colleagues in delivering high quality career services is also very rewarding. My assets of a Career & Work Counsellor Diploma and experiential background in career counselling, assessment, and facilitation strengthen my ability to help people get started in clarifying and exploring possibilities. As a friendly, personable, and empathetic professional, I encourage you to connect with me and learn how we can help you or your employees move forward in positive ways in career & life. Look forward to hearing from you!

Jennifer’s Career Statement

Desires iconMy Desires, which are what I’m wanting and what’s important to me include:

  • empowering people to take the next step in their own evolution in career & life
  • being a valued member of a team dedicated to helping people move forward in career & life
  • experiencing variety in roles, tasks, challenges and diversity of clients, colleagues, stakeholders
  • working with an innovative organization on the leading edge of career development
  • balancing career & life effectively as a direct benefit of a flexible and supportive organizational culture

Natural Interests iconI’m Naturally Interested in:

  • self-improvement; being a better person, parent, partner, worker, citizen
  • spirituality and mysticism
  • minimalism and environmental sustainability
  • cycling and cycling advocacy
  • autism awareness and advocacy

Strengths iconThe Strengths I want to use are:

  • engaging enthusiastically with clients, colleagues, and stakeholders to build meaningful relationships
  • educating people about the value of career management services and the narrative assessment system
  • creating higher quality and more efficient systems and best practices
  • providing valuable support to ensure smooth operations and seamless service
  • communicating authentically and effectively using various mediums

Assets iconMy credibility and impact come from my Assets of:

  • Career & Work Counsellor Diploma from Sir Sandford Fleming College in Peterborough, Ontario
  • Human Resource Management Post-Graduate Certificate from Sheridan Institute of Technology & Advanced Learning in Brampton, Ontario
  • 5+ years experience in client service & operations management in the career development field
  • 5+ years experience in career advising roles, including assessment, facilitation, and counselling
  • Holistic Narrative Career Professional (HNCP) designation and Who You Are Matters! Facilitator certification, both from OneLifeTools, sister company of CareerCycles

Personal Qualities iconMy Personal Qualities and how others describe me include:

  • detail- and quality-oriented – it’s quicker and easier to do the job right the first time
  • friendly & personable – you can even hear me smile over the phone
  • organized – a place for everything and everything in its place
  • empathetic – understanding what you’re feeling comes naturally to me
  • eloquent – whether in writing or by voice

Other People iconOther People who influence me include:

  • My 4-year-old son, who is my greatest teacher and inspiration
  • Bill O’Byrne, former Program Coordinator of the Career & Work Counsellor Diploma Program at Sir Sandford Fleming College, who saw my potential and encouraged me to pursue a career in the career development field
  • Mark Franklin, CareerCycles Practice Leader, whom I genuinely admire as a true leader in the career development field
  • Mr. Taylor, my high school World Religions Teacher, who inspired me to question everything
  • The wonderfully diverse career development community, a richly warm and wise group of people committed to helping people realize their potential in both career & life

Possibilities iconI’m most curious about exploring the Possibilities of:

  • VP role with CareerCycles with opportunities to train, mentor, and support new hires
  • program and curriculum development
  • cycling advocacy for safer streets and a greener world
  • Outward Bound or NOLS sea kayaking expedition
  • autism advocacy for awareness and appreciation of neurodiversity