When Tim Dunn completed his undergraduate in music, a friend suggested he apply for a job in IT. That first job led to a string of increasingly responsible positions from digital marketing to mobile marketing to customer experience to strategy, and from the UK to the US to Canada. Now as Scotiabank’s director of Digital Customer Experience, Tim leads projects to transform every aspect of the bank customer’s experience. What’s the story behind the career? What are the jobs in this growing field? What does Tim look for when he hires? Find out on this episode of Career Buzz.